I’ve been using Uber for the last several years on and off. Mostly on vacations and have now began to use it more extensively for local transportation. There’s no doubt about it that in this day and age it is so important to stay safe. Especially so that we’re not out drinking and driving, endangering yourself and others. Uber has some obvious pluses over a taxi or other service:
- It has a friendly mobile application so that wherever you are, you can hail an Uber from your smartphone.
- Faster pickups than a taxicab which goes through a dispatch that you often can’t understand what they’re saying and hope for a correct pick up location.
- Cleaner vehicles, newer vehicles, just downright more comfortable than the backseat of that disgusting taxi cab.
- Polite drivers that range from all types of men and women.
- GPS navigation to the destination makes it so much simpler, so the driver isn’t taking a circuitous route to extend their amount that they get paid.
- Ease of payment with already having a billing account setup is automatically deducted from your credit card with tip included. With an email confirmation of the route you took, information about the driver, and so much more.
- Cheaper than a taxi cab. At times we have used some cabs in between just because they were convenient and realize later they’re actually much more expensive.
There are some behind-the-scenes thoughts that maybe you haven’t considered about Uber that I am realizing are important to make them overall superior:
- It’s obvious that there is a rating system of the driver. You can at times make a decision to decline an Uber if you see that that driver has a poor rating. What you might not know is that there is also an accountability of the user. Drivers can rate the users so it will deter unruly riders from being able to get picked up. This elevates the quality of the overall service.
- You get a complete explanation of your route and your charges when it’s all complete. You receive an email so you know what time you were picked up, your route, and when you got dropped off. This clears up the question, “What time did we get home last night, honey?”
- Their customer service is top notch. I recently experienced my first and only Uber that was less than satisfactory. There were various reasons and in my opinion this driver should have been a taxicab driver and not an Uber driver. I emailed customer service and they responded back immediately that they’re going to work on resolving the issue; they credited me back for the charge for that trip and gave me an additional $5 credit as a “Sorry that you had a bad experience.” When was the last time anybody gave a hoot that you had a bad experience in a taxi cab.
As far as I’m concerned if I never get in another taxi cab I would be a happy guy. I can’t say enough good things about Uber. This is the epitome of how new technology has transformed a service provided that is taking it to the complete next level utilizing new technology, the internet, mobile devices, GPS and a modern approach to customer service and customer satisfaction. Way to go Uber!
John Zahn is a Co-Founder of Omnibeat. As a long-time business owner with an interest in technology, he strives to help businesses embrace new technology while sharing their unique story online. John loves helping business owners “Catch the Wave of Digital Marketing.”